Maintenance + Service
HOW we help
The Maintenance and Service Division is built to protect your lighting investment long after installation. We deliver fast response to warranty and product issues, offer scheduled maintenance to prevent unexpected outages, and troubleshoot performance concerns before they impact operations. When issues arise, our team is on-site and hands-on—acting as your dedicated field support to resolve defective materials and repairs with minimal disruption.
Our Process
Our Proven Process
01
discovery
We collaborate to understand your project goals, budget, and timeline, ensuring alignment with your vision from the start.
02
Lighting Design
Working with your specifier team and internal stakeholders, we deliver tailored lighting solutions that balance performance, cost, and maintainability.
03
Budgeting & Value Engineering
We review product options to propose cost-effective alternatives that maintain design integrity and budget alignment.
04
Sourcing & Procurement
Leveraging manufacturer relationships, we secure products to meet specifications, including custom solutions if necessary.
05
Project Management
A dedicated manager oversees procurement, field coordination, and execution for seamless delivery.
05
Tracking
Weekly shared updates via a live tracking sheet ensure project transparency and mitigate potential delays.
05
Installation
Our team coordinates closely with field conditions to ensure efficient, high-quality installation.
05
Closeout
We conduct final inspections, verify all requirements, and provide documentation to ensure satisfaction and system performance.
our Services within Maintenance + Service
After the initial construction is complete, we provide a number of ongoing services, including expeditious handling of any defective or damaged products. We also provide Return Goods Authorizations and coordinate material returns when necessary and handle warranty claims during the manufacturer’s warranty period.
We can design and implement a complete programmed maintenance solution to meet the needs of all of your sites, ensuring their lighting systems are operable and functioning at the proper capacity. We will repair, repair and replace, and replace it based on a predetermined arrival schedule, allowing us to keep outages and site issues to an absolute minimum. Specifically, until we can do a formal retrofit.
We can assess and determine any issues which may be present to prevent unwanted failures and operational interruptions at the wrong time. Keeping your field service reliable and consistent is key to your facilities always in the best of operating conditions.
We can operate as a manufacturer's field support for labor for defective materials at your sites. Whether for follow-up to our turnkey retrofit or simply to fix products whether we provided
